Last Updated: 1 July 2026

Privacy Policy – How pk l Collects and Protects Your Data

pk lYour privacy is our highest priority at -. On this page, we clearly explain — what information is collected, why it is collected, where it goes, and what rights you have.

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Our Privacy Commitment

  • Data Is Never Sold
  • Encrypted Storage
  • Not Shared with Third Parties
  • User Consent Required

Why does pk l protect your privacy?

Data protection is not just a legal obligation — it is our responsibility to our users.

Full Encryption

All your personal data is secured with 256-bit SSL encryption. Transaction data is kept in a separate secure layer.

Sale of Data Prohibited

Pk l never sells user data to third parties. Your information is used solely to serve you.

Minimal Data Collection

Only the data needed to provide the service is collected — nothing more.

User Controls

You always have the right to request access to, correction of, or deletion of your data.

Defined Retention Period

Each type of data has a defined retention period. Once expired, data is securely deleted.

Marketing Opt-Out

Promotional notifications can be turned off at any time if you no longer wish to receive them. It only takes a single click.

1Introduction & Applicability

This Privacy Policy pk l (pkl.onl) and all associated services. This policy applies whenever you visit our website, use our app, create an account, or use any of our services.

pk l-Your privacy is a fundamental right. We believe every user deserves to know where their data goes, why it's shared, and how long it's kept. This policy was built on that principle — clearly and transparently.

If you disagree with any part of this Privacy Policy, we kindly ask that you refrain from using our services. If you have questions, reach out to our support team — we're happy to explain in detail.

Scope of Applicability:

This policy applies to the pkl.onl website, Android and iOS apps, and all associated digital services. If you visit a third-party site, that site's own privacy policy will apply.

2Data Collection

pk l Information is collected in two ways — what you provide directly, and what is automatically generated from how you use the platform.

Directly Collected Information

  • Identity Information: Full name, date of birth, national ID number (for KYC verification)
  • Contact Information: Mobile number, email address
  • Payment Information: bKash/Nagad/Rocket number (for processing transactions)
  • KYC Documents: Photo of National ID Card or passport (for age and identity verification)
  • Communication Records: Support chat, email correspondence

Automatically Collected Information

  • Device Information: Device type, operating system, browser version
  • Log Data: Login time, logout time, IP address
  • Usage Patterns: Which pages you visit most and how long you spend on them
  • Betting History: Bet amount, type, and outcome (for account management)
  • Cookie Data: For session management and saving preferences
Data Type Reason for Collection Mandatory? Retention Period
Name & Mobile Number Account Creation Yes For as long as the account remains active
National ID Card Age & Identity Verification Yes (KYC) 5 Years
Payment Number Transaction Processing Yes 3 Years
Log Data Security & Support Automatic 1 Year
Marketing Preferences Relevant Offers Optional Until consent is withdrawn

3Purpose of Data Use

pk l Collected data is used only for defined purposes. Each purpose is clearly outlined below.

Identity Verification & Account Management
Registration, Login, Password Reset
Active
Payment Processing
Deposit, withdrawal & transaction records
Active
Fraud Prevention & Security
Unusual Activity Detection
Active
Customer Support
Issue Resolution & Complaints
Active
Service Improvement
User Experience Analytics
Active
Relevant Offers & Promotions
Only with Consent
Optional
Legal & Regulatory Compliance
For Legal Compliance
Active

4Data Retention & Security

pk l-stores user data with the highest level of security. Our protection operates across three layers.

Technical Security

  • All personal data is stored with 256-bit AES encryption.
  • Data is transferred via TLS 1.3 protocol — it cannot be intercepted in transit.
  • Passwords are stored using bcrypt hashing — not even pk l staff can view your password.
  • Regular security audits and penetration testing.
  • DDoS protection and firewall are always active.

Administrative Security

  • Only authorized staff can access data for specific, legitimate purposes.
  • All staff sign confidentiality agreements.
  • A complete access log is maintained for all data access.

Data Deletion

When an account is closed or the designated retention period ends, data is securely deleted. However, certain information may need to be retained for a specific period due to legal obligations.

Important:

No internet-based system is 100% secure. However, pk l Risks are minimized by following the highest technical standards. Keeping your password secure is your responsibility.

5Sharing Information with Third Parties

pk l Does not sell user data. However, data may be shared in specific cases necessary for service delivery.

When Information May Be Shared

  • Payment Processor: bKash, Nagad, Rocket — only the minimum information needed to complete a transaction.
  • KYC Verification Service: Accredited third-party service for identity verification.
  • Legal Authority: When required by a legal order or legitimate investigation.
  • Technology Service Provider: Hosting & security services (under contractual confidentiality agreements).

When Information Will Not Be Shared

  • To marketing or advertising companies.
  • To social media platforms.
  • To data brokers or data analytics companies.
  • To any other betting operators.

Assurance: All third parties with whom data is shared are pk l- is contractually bound to comply with our privacy standards. Any breach will result in immediate termination of the relationship.

6Cookies & Tracking Technologies

pk l Cookies are used on the website and app to improve your browsing experience.

Cookie Types & Purposes

  • Essential Cookies: Maintaining login sessions and security verification — the site cannot function without these.
  • Functional Cookies: Remembers your preferred language, theme and settings.
  • Analytical Cookies: To understand which pages are used most. Data is fully anonymous.
  • Marketing Cookies: Used to show relevant offers. Never used without your consent.

Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause parts of the site to not function properly. There is also an option to turn off marketing cookies in your account settings.

7Your Rights

pk lgives you clear rights over your data on pk l. You may exercise these rights at any time.

Right to Access Data

You may request to know what information pk l holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that we limit how your data is used for specific purposes.

Right to Data Portability

You may request your data in a downloadable format.

Right to Withdraw Consent

Consent for marketing or optional data use may be withdrawn at any time.

To exercise your rights:

Email us at support@pkl.onl or reach out via live chat. We are required to respond within 30 days.

8Children's Privacy

pk l Does not serve or collect data from anyone under the age of 18.

Age verification is mandatory at registration. If any user is found to be under 18, their account will be immediately closed and all associated data will be deleted.

If a parent or guardian discovers that their minor child has created an account, please notify us immediately at support@pkl.onl.

9Privacy Policy Changes

pk l This privacy policy may be updated when necessary. The method of notification will be determined based on the nature and significance of the changes.

  • You will be notified via your registered mobile number or email if any significant changes are made.
  • Minor updates will appear on this page along with the date they were made.
  • Continued use of the service after any changes constitutes acceptance of the updated policy.
  • For major changes, a separate consent process may be in place.
Latest Version:

This Privacy Policy was last 1 July 2026 Updated on date. To request a previous version, please contact support.

10Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please get in touch.

  • Email: support@pkl.onl
  • Live Chat: Chat icon in the bottom corner of the site — available 24/7
  • Response time: 2–5 hours for general queries, 7 business days for complex complaints

We take every privacy-related complaint seriously. Addressing your concerns respectfully and promptly is pk l's commitment.

Frequently Asked Questions About Privacy

Yes, but solely for transaction processing and verification purposes. The number is stored in encrypted form and is never sold to third parties. It is only shared with the payment processor to complete the transaction.

Most data will be deleted. However, due to legal obligations, transaction records and KYC documents may be retained for a set period (up to 5 years). After that period, all data is permanently deleted.

No. Your betting history is completely private. Only you and pk l's authorised staff (on a need-to-know basis). This information is never shared with anyone without a legal order.

Go to Account Settings and turn off marketing SMS and emails under "Notification Preferences". You can also click the "Unsubscribe" link at the bottom of any promotional email. Changes take effect immediately.
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